FAQs

How to Whitelist this Software in Avast Antivirus

Are you using Avast antivirus and having strange issues with the user interface and functionality? This is how you can make sure that this software still works properly.

Facebook not posting

Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software.

Troubleshoot Facebook Permission Error

Does your Verification Report show a permission error for your Facebook post? If so, read through the articles below and find out how you can provide access to your Facebook Pages.

Getting Started Guide

Learn more about the software, how to navigate through its features and achieve your business goals.

Where to find your Verification Report

Verify the status of your social posts by checking the Verification Report.

Our Youtube Channel

Subscribe to our Youtube channel and be the first one to be notified when we upload a new video that will surely help your SMM and campaigns.

How to turn off the url shortener

We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps below.

Unable to log-in to the mobile app

I am unable to log-in to the mobile app, but able to log-in to the web app

How to Setup Custom Tracking Events for Social Media Posts

Set up custom tracking events for social media posts.

Upload button in my campaign is not showing

Customize your campaign settings so it will show the Upload button.

Can you add this feature to the software?

Got ideas for new features? We'd love to hear from you! Follow the steps below.

Our Roadmap

Check our roadmap.

Our GDPR Certificate

Here's our GDPR Certificate, for your use.

I just published a social post, but Verification Report shows "Verification Failed"

Do this step if your Verification Report status shows "Failed."

I just published a social post, but I can't find it. Where can I find it?

Find published messages.

What are autoresponder emails?

Learn more about the autoresponder emails.

I press "Publish Now" button, NOTHING happens.

Is the Publish dashboard unresponsive?

How to create a pixel code and paste it on a page for tracking

Learn how you can track your campaigns using the pixel code from the software.

I keep receiving the message "Please select button image."

I don't see anywhere that requires me to select a button image when designing the graphic. I'm unable to save the page or continue.

How to record from a webcam on a Testimonial Campaign

The option to record a testimonial from webcam is NOT available on the Testimonial Campaign page. How can I add it?

How to Type Emojis on Your Mac or PC and Use it on Your Posts

Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using.

How to customize the email autoresponder that are sent to participants

This is how you can customize the autoresponder messages that are sent to your campaign entrants.

How to change or remove embedded videos and images in campaign templates

Learn how you can customize campaign templates.

Can you show me examples of video contest/gallery campaigns?

Here are a few sample campaigns with video entries.

When participants of a campaign upload their videos, where do these videos go?

Where are these videos stored?

How many pixel codes can I use?

How many pixels can you generate using the software and use in your campaigns?

Are the pixel codes based on actions (clicks, sales, etc)?

Does the system separate them by campaign?

Is there a way to remove "Published by ......" text in my posts?

Do you see the "Published by .." text when you post through our software? Here's what you need to know.

How is "revenue" in reports measured?

When I use the pixel codes in my E-commerce store, how would it know any of my sales?

How to remove the caption entry in a photo contest?

Or edit them after they are submitted?

How to change the size of my contest page so it's not very narrow?

When I embed it on my web page using the embed code it defaults to that!

How do I set-up my own autoresponder?

Follow the instructions below to customize the autoresponder of a campaign.

How publishing a video to Instagram using the mobile app works

This is how your video is published in Instagram using our software.

How to add a logo to a campaign

Need to customize the logo of a campaign template?

How to Customize the YouTube Information in Your UGC Videos

Running a video campaign? Here's how to customize the Youtube information using our software.

How to Customize Open Graph Tags and Favicons for Campaigns

Customize the favicon and OG tags of your campaign.

How to Customize Your Sticky Tab Widgets

Change the color and fonts of your sticky tab widgets.

I stacked four LTD codes, will these apply if I upgrade to an Enterprise plan?

Understand the benefits when you upgrade your account to an Enterprise plan.

How to Remove the 'Record a Video' button in Video Campaigns

Customize the video submission buttons in video campaigns.

How does stacking of codes work?

Learn what you gain when you stack codes and how you can check stacked codes in your account.

How to Unstack Codes in Your Account

If you purchased codes, have stacked them in a single account and, now you want to unstack them, here are the steps that you need to do.

👆 You’re all caught up