FAQs & Troubleshooting

How to Whitelist this Software in Avast Antivirus

Are you using Avast antivirus and having strange issues with the user interface and functionality? This is how you can make sure that this software still works properly.

Facebook not posting

Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software.

Troubleshoot Facebook Permission Error

Does your Verification Report show a permission error for your Facebook post? If so, read through the articles below and find out how you can provide access to your Facebook Pages.

Getting Started Guide

Learn how to setup your account and preferences

How to turn off the url shortener

We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps below.

Unable to log-in to the mobile app

I am unable to log-in to the mobile app, but able to log-in to the web app

Upload button in my campaign is not showing

Customize your campaign settings so it will show the Upload button.

Do you have a product feature roadmap?

Got ideas for new features? We'd love to hear from you! Follow the steps below.

I just published a social post, but Verification Report shows "Verification Failed"

Do this step if your Verification Report status shows "Failed."

I just published a social post, but I can't find it. Where can I find it?

Find published messages.

What are autoresponder emails?

Learn more about the autoresponder emails.

I press "Publish Now" button, NOTHING happens.

Is the Publish dashboard unresponsive?

I keep receiving the message "Please select button image."

I don't see anywhere that requires me to select a button image when designing the graphic. I'm unable to save the page or continue.

How to Type Emojis on Your Mac or PC and Use it on Your Posts

Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using.

When participants of a campaign upload their videos, where do these videos go?

Where are these videos stored?

How many custom pixel codes can I create?

How many pixels can you generate using the software?

How is "revenue" in reports measured?

When I use the pixel codes in my E-commerce store, how would it know any of my sales?

The Design Editor doesn't have the option I need?

How to perform advanced designs

How to change the size of my contest page so it's not very narrow?

When I embed it on my web page using the embed code it defaults to that!

How publishing a video to Instagram using the mobile app works

This is how your video is published in Instagram using our software.

How to Customize the YouTube Information in Your UGC Videos

Running a video campaign? Here's how to customize the Youtube information using our software.

How to Customize Open Graph Tags and Favicons for Campaigns

Customize the favicon and OG tags of your campaign.

How to Customize Your Sticky Tab Widgets

Change the color and fonts of your sticky tab widgets.

How to Remove the 'Record a Video' button in Video Campaigns

Customize the video submission buttons in video campaigns.

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