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How to troubleshoot duplicate posting
Did you experience duplicate posting in your Facebook and Instagram posts? Here's how to fix that.
How to publish to Pinterest
How to track and report on e-commerce store revenue
Track your e-commerce store's social media, campaign & share button revenue.
How to Setup a Custom Campaign Domain
Learn how you can use your own domain name for your social media campaigns.
How to Use the Software to Publish to Facebook Groups
Use the software to engage the members of your Facebook Groups by consistently publishing awesome posts.
How to setup the Webhooks integration
Do you want to use Webhooks to integrate with us? Here's how to set it up.
Our Mobile App
Download our mobile app through the link below.
How Analytics Integration Works
How to integrate with 3rd Party Tools, not Google Analytics
White Label Application Instructions - Facebook
If you have an Enterprise account, you can create a branded Facebook authentication window when people use Facebook Sign In to enter your campaigns. It looks more professional than the current one that says ‘Campaign Share’ wants access to your info.
White Label Application Instructions - Twitter
Here's how to configure the white label application settings.
Where do I add the downloadable content when setting up a Downloadable Content campaign?
This is where you upload the resource download accompanying your Downloadable Content campaign.
Facebook not posting
Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software.
Getting Started Videos
Learn more about the software, how to navigate through its features and achieve your business goals.
New Feature: How to Use Hashtag Groups to Save Time and Get Discovered
Hashtag is like the SEO of social media. If you've got the right hashtags, your post is much more likely to show up in search results. Grow your audience with great hashtags using this tool. Watch how easy it is to do this!
How to find the RSS feed of a website
Do you want to add RSS feeds to your content? Let us show you how you can find the RSS feeds of websites. Here are the top 5 ways you can do this so you won't miss new content from your sources!
Bulk Upload with Our CSV Import Feature
Upload hundreds of social media posts to your Queue and ReQueue at once with our .CSV Import feature! You can even upload multiple images per post.
How can I approve posts of other users in my account?
This is how you set-up your users' posts so it will require your approval before posting.
NEW FEATURE: Integrate almost any Email Service Provider with our HTML Form Integration!
Now you can integrate this tool with most Email Service Providers and CRM's by using the HTML form they provide. Here's how.
How To Safely Remove a Workspace from Your Agency Dashboard
If you want to remove Workspaces, you need to be really careful. If you've removed a Workspace and want to add it back, watch this video.
Landing Page examples
Looking for examples of landing pages that you can launch using the software? Look no more, here they are.
Our Current Integrations
Here's a list of our current integrations.
Mobile App Update [11 Mar 2020]: We've launched the New ANDROID APP Update (iOS App is coming soon!)
Follow these steps if you're unable to use the mobile app to post to Instagram.
Where to find your Verification Report
Verify the status of your social posts by checking the Verification Report.
How to edit HTML in campaign templates?
Learn how to edit the HTML in each campaign template.
Not receiving mobile app notifications when it's time to post to Instagram
Are you using the mobile app to post to Instagram? Have you scheduled posts but aren't receiving notifications in your mobile app when it's time to post? Here's what you need to do.
Our Youtube Channel
Subscribe to our Youtube channel and be the first one to be notified when we upload a new video that will surely help your SMM and campaigns.
White Labeling - Overview and How To
Learn which communications go to which users when you white label
Here are your 5 options in Publish dashboard, on how you can post your message. You can find them as a blue button below the page.
How to post to Instagram through the mobile app
Follow the steps below if you want to post to Instagram using our mobile app.
Why are my social profiles not displayed on Publish dashboard?
I want to create a post to one of my social profiles, but there's nothing on my Publish dashboard.
Help! The system is not saving my design.
Are you saving your work by clicking step 5 Save & Deploy in Edit Campaign?
Can I use other url shorteners?
About using 3rd party url shorteners.
How to turn off the url shortener
We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps below.
How to Setup a Custom Domains for Agency Dashboard
Learn how you can use your own domain name for your client dashboard.
I created a campaign using a foreign language but it has a font error
Do you encounter an error using a Foreign Language that uses special characters?
Unable to log-in to the mobile app
I am unable to log-in to the mobile app, but able to log-in to the web app
Is there bulk photo upload?
Is bulk upload of photo available?
How to pre-populate campaign form fields with your customer's information
Learn how to send an email invitation to your contact list and have their information already filled into the submission form.
How do I add my social accounts?
Add all your social accounts in a single platform.
How do I add back a removed Workspace?
Learn how you can add back a removed Workspace.
Why requeue isn't available in Twitter?
This is why Tweets can't be requeued.
How to Setup Custom Tracking Events for Social Media Posts
Set up custom tracking events for social media posts.
A user in my account doesn't see all my social accounts
I added a user in my account so she can help me approve posts, but she isn't seeing all my social accounts
Upload button in my campaign is not showing
Customize your campaign settings so it will show the Upload button.
How do I integrate a Facebook pixel or any pixel to my microsite?
Learn how to add a Facebook pixel to your social media campaign template.
Can you add this feature to the software?
Got ideas for new features? We'd love to hear from you! Follow the steps below.
Check our roadmap.
Our GDPR Certificate
Here's our GDPR Certificate, for your use.
How do I change the default video in Video Landing Page template?
Customize your Video Landing Page.
My LinkedIn post did not publish anything!
Learn the factors that may affect your social posting to LinkedIn.
How to Remove the Software Branding from Campaigns?
Here are the steps to remove the Software Branding from campaigns.
Why are my Instagram videos uploaded to Youtube even though they are very short?
Learn why videos are uploaded to Youtube.
I just published a social post, but Verification Report shows "Verification Failed."
Do this step if your Verification Report status shows "Failed."
I just published a social post, but I can't find it. Where can I find it?
Find published messages.
Do autoresponder emails have limits?
Learn more about the autoresponder emails.
Do you have time-specific categories, like for holidays?
Learn about time-specific categories.
I would like to start my first campaign, can you help me?
This is how you can start creating a new social media campaign using this software.
I press "Publish Now" button, NOTHING happens.
Is the Publish dashboard unresponsive?
My Youtube Account is Not Showing in Publish Editor
My Youtube Channel Options Are Not Showing
Can we work with clients without having them as users?
How to allocate the roles of the three users available on each account
How to Use the Schedule Tab in Publish Editor
Learn how to use the Schedule feature and create post categories.
How do I make sure that the right image is shown when it is added through a link?
I scheduled a Facebook post and added a link. But the image that I'd like to show didn't pull through. The post is showing the website image.
How to create a pixel code and paste it on a page for tracking
Learn how you can track your campaigns using the pixel code from the software.
I keep receiving the message "Please select button image."
I don't see anywhere that requires me to select a button image when designing the graphic. I'm unable to save the page or continue.
How can I disable adding video to Youtube when posting to Instagram using the mobile app?
Here's why we upload your videos to Youtube first when posting to Instagram using the mobile app.
How to format social posts in 'Preview'?
Format your social posts the way you want to. Here's how.
How does the Requeue feature work?
Given 3 categories with Requeue posts that all go at the same time, how does the software decide which one to post first, second, last?
How to disable uploading to Youtube?
Learn why videos are uploaded to Youtube when posting to LinkedIn and, to Instagram when using the mobile app.
How can I schedule a post to publish every 45 days?
Learn how to use the Schedule feature of the Publish dashboard,
How to create a post from a published Facebook post
Follow the instructions to create a post from a Facebook post that has been published.
How to record from a webcam on a Testimonial Campaign
The option to record a testimonial from webcam is NOT available on the Testimonial Campaign page. How can I add it?
In Marketing Calendar, can I filter posts per category?
This is how you filter your Marketing Calendar using a category.
How can I edit a post in the queue that my user has added? I don't see it with the main account.
Learn how to edit the posts that other users in your account created.
How to Type Emojis on Your Mac or PC and Use it on Your Posts
Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using.
How can I see all the social posts I created without viewing them from the Marketing Calendar?
Follow the steps below to check you social posts.
How to verify that your posts successfully published
This is how you can check the status of posts that you publish using the software.
How to customize the email autoresponder that are sent to participants
This is how you can customize the autoresponder messages that are sent to your campaign entrants.
Learn how you can customize a form.
How to change or remove embedded videos and images in campaign templates
Learn how you can customize campaign templates.
I'm unable to edit my post in the Publish dashboard
I clicked on Facebook/Twitter/LinkedIn/Instagram post in Publish editor, but it won't allow me to edit my post
Explainer video on Queue Schedule and Marketing Calendar
Learn more about our publishing features.
Can you show me examples of photo contest/gallery campaigns?
Here are a few sample campaigns with photo entries.
Can you show me examples of video contest/gallery campaigns?
Here are a few sample campaigns with video entries.
When participants of a campaign upload their videos, where do these videos go?
Where are these videos stored?
How many pixel codes can I use?
How many pixels can you generate using the software and use in your campaigns?
How to remove published posts?
Follow the steps below if you want to delete a post that has been published.
Are the pixel codes based on actions (clicks, sales, etc)?
Does the system separate them by campaign?
Is there a way to remove "Published by ......" text in my posts?
Do you see the "Published by .." text when you post through our software? Here's what you need to know.
How to track and report on WooCommerce store revenue
Do you have a WooCommerce store? Now you can track social media, campaign & share button revenue in our dashboard. You'll also be able to set purchase goals for your refer-a-friend programs and award bonus entries in your referral sweepstakes campaigns!
How is "revenue" in reports measured?
When I use the pixel codes in my E-commerce store, how would it know any of my sales?
How to remove the caption entry in a photo contest?
Or edit them after they are submitted?
How to change the size of my contest page so it's not very narrow?
When I embed it on my web page using the embed code it defaults to that!
How do I set-up my own autoresponder?
Follow the instructions below to customize the autoresponder of a campaign.
How publishing a video to Instagram works
This is how your video is published in Instagram using our software.
How to add a logo to a campaign
Need to customize the logo of a campaign template?
How to Customize the YouTube Information in Your UGC Videos
Running a video campaign? Here's how to customize the Youtube information using our software.
How to Customize Open Graph Tags and Favicons for Campaigns
Customize the favicon and OG tags of your campaign.
How to Customize Your Sticky Tab Widgets
Change the color and fonts of your sticky tab widgets.
How do I combine all of my accounts and Workspaces into one Agency Dashboard?
Join all your Workspaces and accounts together into one Agency Dashboard.
I stacked four LTD codes, will these apply if I upgrade to an Enterprise plan?
Understand the benefits when you upgrade your account to an Enterprise plan.
How to Remove the 'Record a Video' button in Video Campaigns
Customize the video submission buttons in video campaigns.
How to track and report on Shopify store revenue
Learn how to track social media, campaign & share button revenue in your Shopify store.
How does stacking of codes work?
Learn what you gain when you stack codes and how you can check stacked codes in your account.
How to Unstack Codes in Your Account
If you purchased codes, have stacked them in a single account and, now you want to unstack them, here are the steps that you need to do.
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